Refund and Returns Policy

Aeizel Perfumes

At Aeizel Perfumes, every product is carefully crafted, packed, and shipped with love. As perfumes and attars are personal and hygiene-related items, we follow a strict no-return policy, except in rare cases of damage or incorrect delivery.

General Policy

  • All sales are final.

  • We do not offer returns or exchanges for reasons such as:

    • Personal dislike of fragrance

    • Minor color or packaging variations

    • Change of mind

Please read product descriptions carefully before placing your order.

Exceptions – Damaged / Wrong Product

We understand accidents can happen during transit. In case your order arrives damaged, leaked, or incorrect, we will offer a resolution.

You must:

  • Inform us within 48 hours of delivery

  • Share clear photos or videos of the damaged/wrong item along with the original packaging

  • Provide your order number and contact details

After verification, we may offer:

  • A replacement, or

  • A credit note/refund, at our discretion

We reserve the right to deny claims that do not meet our policy guidelines.

Refunds (if applicable)

If approved, refunds will be issued to your original payment method, typically within 5–7 business days. Shipping and COD fees are non-refundable.

Cancellations

  • Orders can only be cancelled if they have not yet been shipped.

  • Once dispatched, no cancellations or refunds will be accepted.

Non-Returnable Items

  • Opened, used, or tampered products

  • Items purchased during sales or promotions

  • Perfumes and attars for hygiene reasons

We’re Here to Help

For any queries or assistance, please contact our support team at:

E: aeizelperfumes@gmail.com

P/w: (844) 7747 123

Thank you for choosing AEiZEL — your trust means everything to us.

 

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